The app maintenance and support service that keeps a live app from quietly rotting

If you have enough ticket volume to keep a full-time engineer genuinely busy, in-house can make sense. Most apps don't — the OS upgrade cycle, crash triage and dependency work are real but uneven, which is exactly the shape a mobile app support company is built for: capacity that flexes with what the app actually needs that month, without you carrying a full salary for quiet weeks.

It scales with how much of the app you want actively owned. A stability-only arrangement covering OS releases, crash triage and security patching is modest. Adding backend upkeep or a stream of small feature work costs more because it consumes real engineering capacity every month. We size it after the health check, since an app carrying three years of deferred upgrades needs more attention in the first quarter than afterwards.

Only what the specific issue requires, and only for as long as it takes. Crash and diagnostic data is usually enough to triage most problems without touching production user data directly; where we do need access, it's scoped, logged, and agreed with you in advance rather than assumed.

When the underlying architecture has accumulated so many workarounds that continued patching costs more than a rebuild would, or the install base has fallen to the point where the maintenance spend no longer makes commercial sense. We'll say so directly in the health check rather than keep billing a slow decline.

That's a related but separate discipline — measured discoverability and conversion work, which we cover on our App Store Optimization page. If retention is falling because the app is unstable, fix that here first; a better listing won't rescue an app users are deleting. If the app is stable and simply isn't being found, ASO is the next step.

Usually, though it can take time. Apple and Google both have account recovery and transfer processes, and we'll walk you through them — what we can't do is bypass them. Where a previous agency still holds the account, a transfer is generally possible and preserves your reviews and rankings, which a fresh listing wouldn't. Worth starting early: these processes move at the platforms' pace, not ours.

You do, throughout. Everything lives in your repository and your store accounts, the release runbook is written for someone who has never met us, and dependency upgrades keep the codebase current rather than letting it drift into something only we understand. If you want to move maintenance in-house later, we run handover sessions with your engineers.

Our own in-house engineers in Sahibzada Ajit Singh Nagar, Punjab — 45+ of them, with over a decade of combined delivery experience, delivering for clients in 15+ countries. Nothing is subcontracted. You meet the engineers who will be on your project before you sign, and the person demonstrating the work each month is the person who did it.